Job Description:        
Responsible for leading Driveway operations to ensure 100% customer satisfaction. This highly dedicated professional is passionate about bringing innovative technology solutions to the marketplace and will work directly with Driveway partners to build and streamline: onboarding, training, support and reporting. This person will set strategy, lead this effort and be a hands-on representative working with key accounts. The ability to articulate the strategy, communicate it to all teams and deliver it efficiently to the marketplace is critical.  


Primary Responsibilities:
•    Help insurance and key partners set up, build and operationalize programs
•    Creating standardized tools and best practices for program partners
•    Building out and managing the Driveway Program to ensure it meets the needs of internal and external stakeholders
•    Training
•    Providing UBI market expertise and guidance to product developers to ensure that end products meet the needs of our insurance partners and end users
•    Prioritize competing priorities for resources and manage customer expectations and satisfaction
•    Help manage customers, resolve customer issues, and conduct regular business analysis to ensure our relationships and account business lines are healthy


•    Experience rolling out and operating a UBI program
•    At least a Bachelor of Arts/Science degree or equivalent experience
•    Business-to-business experience a plus
•    Strong computer skills including MS Office Suite, Google docs and other needed software platforms
•    Excellent oral, written and listening skills
•    Entrepreneurial spirit, desire to be part of an early stage startup
•    Bootstrapping mindset but obsessive about quality
•    Positive attitude with superior interpersonal skills
•    Honest and dependable
•    Comfortable working across every level of an organization including company executives
•    Team player with the ability to display sensitivity, tact and responsiveness with current and prospective employees
•    Self-starter who accomplishes major tasks and initiatives with little supervision
•    Organized proactive problem solver
•    Ability to handle confidential and sensitive information 


About Driveway:
Driveway makes software that makes safe drivers. Based in Silicon Valley, Driveway developed and patented the technology that enables insurers to measure and reward good driving behavior without the need for a plug-in device in the car. The company provides a cloud platform and mobile apps that deliver a cost-effective and frictionless Usage Based Insurance (UBI) solution for top insurers globally. Driveway is on a mission to reduce distracted driving, improve the driving experience and save lives. 


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